Managed IT support · Auckland & NZ
IT support from people who know your business,
and pick up the phone.
When something breaks, you want a real person who already knows your setup, not a ticket number. Our average response is 15 minutes in business hours. And because we’re monitoring and patching things in the background, a lot less breaks in the first place.
Get a business IT health checkCall 0800 688 768
“Fix it when it breaks” costs more than you think
If IT only gets attention when something goes wrong, you end up paying twice. Once for the fix, and again for all the time your people spent waiting. Here’s what we hear from people when they first call us.
What we often see“We log a ticket and then wait. Sometimes for days.”
What we do about itYou call, and a qualified engineer who knows your environment picks it up. On average that takes 15 minutes in business hours.
What we often see“Every time something breaks, there’s another bill.”
What we do about itWe offer fixed monthly fee options, so you know what IT support will cost before the month starts.
What we often see“I assume the updates and backups are happening… I think?”
What we do about itWe monitor, patch and check backups for you, and send a monthly health report so you can see it’s actually been done.
What we often see“We make IT decisions one emergency at a time.”
What we do about itFlightPlan gives you an IT roadmap that lines up with your business plan, and we review it with you every quarter.
Everything a good in-house IT team would do
Without having to recruit, cover holidays or rely on one person who holds all the passwords in their head.
Helpdesk and onsite support
Friendly remote and onsite help from experienced engineers here in New Zealand, who know your systems and your people.
Proactive maintenance
24/7 monitoring, patching and device management, so most problems get sorted before your team even notices.
Microsoft 365, looked after
Users, licences, Teams and SharePoint, managed by our Microsoft 365 team ›
Security that fits
Pair your support with a KARE security plan › matched to how much risk you can live with.
Reports you’ll actually read
Monthly health reports with plain-English summaries, and quarterly IT reviews against your goals on our SME and Complete plans.
A plan, not just a helpdesk
FlightPlan links what you spend on IT to where the business is heading, and we track progress with you every quarter.
Changing IT provider is easier than most people expect
We’ve done this many times, and we take the hassle off you.
We take a look
We talk about what matters to your business and check the health of your systems. You get a plain-English list of what we found, in priority order.
A smooth handover
We plan the move with you, take over access, schedule any fixes and write up your documentation.
Settle in and secure
We get to know your business, roll out KARE and fix the urgent gaps first. Your staff shouldn’t feel any disruption.
Keep improving
Day-to-day monitoring and support, plus a FlightPlan roadmap that we review with you every quarter.
Questions people often ask us
How quickly do you respond?
Our average response time is 15 minutes during business hours, and you’ll be talking to a qualified engineer here in New Zealand, not a call centre.
Do we have to sign up for a long contract?
No. You can go month to month with no term. If you’re happy to commit for 24 months, we’ll give you a discount for that.
What happens to our documentation if we leave?
It’s yours. Always has been. If you ever bring IT in-house or move to someone else, we’ll do a full handover.
Is changing IT provider a big upheaval?
It really shouldn’t be. We plan it with you, take over access, document everything and fix the urgent things first. Most staff barely notice, apart from things working better.
Find out where your IT really stands
One of our engineers will check your Microsoft 365 security, cyber readiness and support setup, then give you a plain-English list of what to fix first. It’s yours to keep, whether you work with us or not.
Or just give us a call on 0800 688 768. No sales pressure, promise.